Terms of Service

These Terms of Service ("Terms") govern your access to and use of the AnyForge platform, including AnyForge Control, AnyForge Crew, the AnyForge Console, and any related websites, APIs, documentation, and services (together, the "Service"). The Service is provided by Smart Unlimited Holding B.V. (trading as AnyForge), a company registered in the Netherlands under company number 20110743 (Netherlands Chamber of Commerce, KvK), with its registered office in Den Hout, the Netherlands ("AnyForge", "we", "us", or "our").

Please read these Terms carefully. They contain important provisions, including a limitation of our liability, a disclaimer of warranties, your indemnification obligations, and rules about how disputes are resolved. By creating an account, starting a trial, clicking "I agree" (or similar), or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" and "your" refer to that entity.

• "Account" means the registered account you create to access the Service.
• "Customer Data" means any data, content, configurations, prompts, instructions, files, or materials that you or your Users submit to, store in, or process through the Service.
• "Documentation" means the user guides, technical documentation, and policies we make available for the Service.
• "Output" means any results, responses, completions, classifications, decisions, logs, or other material generated by the Service or by Third-Party Models in connection with your use of the Service.
• "Subscription" means a paid plan that grants you access to the Service for a defined term, as described on our pricing page and in your order.
• "Third-Party Models" means large language models, foundation models, agent frameworks, and other artificial intelligence services operated by third parties that the Service may orchestrate, route to, or integrate with.
• "Third-Party Services" means any non-AnyForge product, service, integration, API, or infrastructure used in connection with the Service, including Third-Party Models, cloud hosting, and payment processors.
• "User" means any individual you authorize to access the Service under your Account.

2.1 Eligibility. You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business and professional use, not for personal or household purposes.

2.2 Registration. You agree to provide accurate, current, and complete information when you register and to keep that information up to date. We may refuse, suspend, or terminate any Account at our discretion.

2.3 Account security. You are responsible for safeguarding your credentials and for all activity that occurs under your Account, whether or not authorized by you. You must notify us promptly at security@anyforge.ai of any suspected unauthorized access or use.

2.4 Authorized Users. You are responsible for your Users' compliance with these Terms and for all acts and omissions of your Users as if they were your own.

3.1 What the Service does. AnyForge provides a governance, visibility, and orchestration layer for AI agents and workflows. AnyForge does not create, train, own, or control Third-Party Models, and the Service may route requests to, or operate alongside, Third-Party Services that you select or that we make available.

3.2 Changes to the Service. We are continually evolving the Service. We may add, modify, suspend, or discontinue any feature, function, or integration at any time. Where a change would materially reduce core functionality of a paid Subscription, we will use commercially reasonable efforts to give you advance notice.

3.3 Beta features. We may offer features identified as beta, preview, experimental, or similar ("Beta Features"). Beta Features are provided "as is", may be changed or withdrawn at any time, are excluded from any service commitments, and are used entirely at your own risk.

4.1 Trial access. We may, at our sole discretion, offer access to all or part of the Service on a free or discounted trial basis for a limited period ("Trial"). Eligibility, duration, scope, and conditions of any Trial are determined by us and may be modified or withdrawn at any time.

4.2 Conversion to paid Subscription. Unless you cancel before the end of the Trial, your Trial will automatically convert into a paid Subscription at the then-current pricing for the plan you selected or were placed on, and you authorize us (and our payment processor) to charge your designated payment method for the applicable fees. You may cancel at any time before the end of the Trial through the AnyForge Console or by contacting billing@anyforge.ai.

4.3 No obligation. Nothing in these Terms obligates us to offer a Trial, to extend a Trial, or to offer the same Trial terms to any other party. Trial usage limits, rate limits, and data retention may differ from paid Subscriptions.

5.1 Fees. Fees for paid Subscriptions are set out on our pricing page at anyforge.ai/pricing or in an applicable order or quote. By starting a paid Subscription (including by allowing a Trial to convert), you accept the pricing, billing frequency, and plan terms that apply at that time.

5.2 Authorization to charge. You authorize us and our payment processor to charge your designated payment method for all fees as they become due, including recurring Subscription fees, usage-based fees, applicable taxes, and any overage or add-on charges.

5.3 Auto-renewal. Subscriptions renew automatically for successive periods equal to the initial term unless you cancel before the end of the then-current period. Renewal is at the then-current pricing. You can cancel renewal through the AnyForge Console or by contacting billing@anyforge.ai.

5.4 Price changes. We may change our prices. For recurring Subscriptions, price changes take effect at the start of the next renewal period, and we will provide at least 30 days' notice (for example, by email or in-product notice). Your continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. If you do not accept a price change, your sole remedy is to cancel before it takes effect.

5.5 Usage-based charges. Where the Service includes usage-based pricing (for example, by request volume, compute, tokens, seats, or connected providers), you are responsible for charges based on actual usage as measured by our systems, which will be the authoritative record absent manifest error.

5.6 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, withholding, and similar taxes, excluding taxes based on our net income. If we are required to collect taxes, they will be added to your invoice.

5.7 Late payment and non-payment. Fees are due upon invoice or upon charge, as applicable. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law. If your payment method fails or your account is past due, we may suspend or terminate your access without liability and you remain responsible for amounts owed plus reasonable collection costs.

5.8 No refunds. Except where required by applicable law or expressly stated in a separate written agreement, all fees are non-refundable and are not subject to credit or proration, including for partial periods, unused capacity, or features you do not use.

5.9 AI provider charges (BYOK). The Service operates on a "bring your own key" basis. You are responsible for obtaining and maintaining your own accounts and credentials with the artificial intelligence and other providers you connect to the Service, and for all fees, usage charges, overages, and costs those providers bill to you directly. AnyForge does not resell provider capacity, does not bill you for provider usage, and is not responsible for any provider charges, rate limits, or account suspensions arising from your provider accounts.

6.1 Ownership of the Service. The Service, including all software, source code, object code, models (other than Third-Party Models), algorithms, architecture, data structures, user interfaces, designs, workflows, templates, configurations, documentation, know-how, and all related intellectual property rights, is and remains the exclusive property of AnyForge and its licensors. These Terms grant you a limited right to use the Service and transfer no ownership of any kind.

6.2 License to you. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the term of your Subscription or Trial, solely for your internal business purposes.

6.3 Restrictions. You will not, and will not permit any User or third party to:

• (a) copy, modify, translate, or create derivative works of the Service or any part of it;
• (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying structure, or algorithms of the Service, except to the extent this restriction is expressly prohibited by applicable law;
• (c) access or use the Service to build, train, or improve any competing or substantially similar product or service, or to develop a product using similar ideas, features, functions, or graphics;
• (d) resell, rent, lease, sublicense, distribute, or otherwise make the Service available to any third party except as expressly permitted;
• (e) remove, obscure, or alter any proprietary notices, trademarks, or branding;
• (f) scrape, crawl, or use automated means to extract data from the Service other than through documented APIs in accordance with their terms;
• (g) circumvent or attempt to circumvent any usage limits, access controls, or security measures;
• (h) publish or disclose any benchmark, performance, or comparison results relating to the Service without our prior written consent; or
• (i) use the Service in any way not expressly authorized by these Terms.

6.4 Trademarks. "AnyForge", the AnyForge logo, and related names and marks are trademarks of AnyForge. Nothing in these Terms grants you any right to use them without our prior written consent.

6.5 Feedback. If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use and exploit the Feedback for any purpose without restriction or obligation to you. We may incorporate Feedback into the Service and you will have no claim to any resulting intellectual property.

7.1 Ownership. As between you and AnyForge, you retain all right, title, and interest in and to your Customer Data. We claim no ownership of Customer Data.

7.2 License to operate. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, secure, maintain, and improve the Service, to comply with law, and as otherwise permitted under these Terms and our Privacy Policy.

7.3 Your responsibility for Customer Data. You represent and warrant that you have all rights, consents, and permissions necessary to submit Customer Data to the Service and to authorize its processing, including its transmission to any Third-Party Services or Third-Party Models that you select or that the Service routes to. You are solely responsible for the accuracy, quality, legality, and appropriateness of Customer Data and for the decisions you make based on any Output.

7.4 Aggregated and de-identified data. We may generate and use aggregated, anonymized, or de-identified data derived from use of the Service (which does not identify you, any User, or any individual) for any lawful business purpose, including to operate, analyze, and improve the Service.

7.5 Data protection. Where we process personal data on your behalf, the parties will comply with applicable data protection laws, including the GDPR where relevant. If required, a separate Data Processing Addendum applies and is incorporated by reference.

8.1 You will not use the Service to:

• (a) violate any applicable law, regulation, or third-party right;
• (b) infringe any intellectual property, privacy, or other rights;
• (c) transmit malware, harmful code, or conduct any attack on the Service or its infrastructure;
• (d) generate, facilitate, or process unlawful, fraudulent, infringing, harmful, or abusive content or activity;
• (e) attempt to gain unauthorized access to any systems or data; or
• (f) use the Service in a manner that imposes an unreasonable load on, or interferes with, the Service or other customers.

8.2 AI-specific responsibilities. You are responsible for ensuring that your use of the Service, including any agents, workflows, automated decisions, or Outputs, complies with all laws and regulations applicable to you, including those governing artificial intelligence, automated decision-making, consumer protection, and financial services. The Service is a tool to help you govern and orchestrate AI; it does not relieve you of your own compliance, oversight, and accountability obligations.

8.3 Enforcement. We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates these Terms or creates risk or legal exposure for us or others.

9.1 No control or endorsement. The Service may integrate with, route to, or operate alongside Third-Party Services and Third-Party Models. We do not control these and do not guarantee their availability, accuracy, security, performance, pricing, or continued existence. Your use of any Third-Party Service is governed by that third party's terms, and you are responsible for complying with them and for any fees they charge.

9.2 Outputs are not guaranteed. Outputs, including any produced by Third-Party Models, may be inaccurate, incomplete, biased, outdated, or otherwise unsuitable. We make no representation or warranty regarding any Output, and you are solely responsible for evaluating and verifying Outputs before relying on or acting on them. You must not use the Service as the sole basis for decisions that require human judgment or that may have legal, financial, safety, or similarly significant effects without appropriate human review.

9.3 Changes by third parties. Third parties may change, deprecate, restrict, or discontinue their services at any time. We are not liable for any impact this has on the Service or on you.

9.4 Bring Your Own Key (BYOK). You connect Third-Party Models and other providers to the Service using your own API keys and credentials.

• (a) Your relationship with each provider is governed solely by your own agreement with that provider, to which AnyForge is not a party, and you are responsible for complying with those terms.
• (b) You are solely responsible for the security, scope, and rotation of the credentials you supply and for all activity conducted through them.
• (c) AnyForge accesses and uses your credentials only as necessary to route requests and operate the Service on your behalf, and does not use them for any other purpose.
• (d) AnyForge is not responsible or liable for the availability, performance, pricing, security, terms, or Outputs of any provider you connect, and the disclaimers and limitations in Sections 9.1, 9.2, 10, 11, and 12 apply fully to them.

10.1 Reasonable efforts. We will use commercially reasonable efforts to make the Service available, but we do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

10.2 Maintenance and downtime. The Service may be unavailable during planned or emergency maintenance, updates, or events outside our reasonable control. Except where a separate written service level agreement expressly applies, we provide no uptime commitment and are not liable for any downtime, interruption, latency, data loss, or failure of the Service or of any Third-Party Service.

To the maximum extent permitted by applicable law, the Service, including all Outputs, Beta Features, integrations, and Third-Party Services, is provided "as is" and "as available", with all faults and without warranty of any kind. We expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will meet your requirements, that Outputs will be accurate or reliable, or that defects will be corrected. No advice or information, whether oral or written, obtained from us creates any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties; in that case, the above exclusions apply to the maximum extent permitted by law.

12.1 Exclusion of certain damages. To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business, anticipated savings, or data, arising out of or relating to these Terms or the Service, whether based on contract, tort (including negligence), strict liability, or any other theory, and whether or not the party was advised of the possibility of such damages.

12.2 Cap on liability. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms and the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not in any event exceed the total fees you actually paid to us for the Service in the 12 months immediately preceding the event giving rise to the liability. If you use the Service on a Trial or otherwise free of charge, our total aggregate liability will not exceed EUR 100. Each provision of these Terms that excludes or limits our liability operates separately; if any is held unenforceable, the others remain in effect.

12.3 Failures and reliance. Without limiting the above, we are not responsible or liable for any failure, error, interruption, or unavailability of the Service or any Third-Party Service, for any Output, or for any decision, action, or omission you take in reliance on the Service or any Output.

12.4 Basis of the bargain. The limitations in this Section reflect the allocation of risk between the parties and are an essential basis of the bargain. They apply even if a limited remedy fails of its essential purpose.

12.5 Exceptions. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

You will defend, indemnify, and hold harmless AnyForge and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data; (c) your breach of these Terms or of any law; (d) any Output you use, distribute, or rely on; or (e) any claim that your Customer Data or your use of the Service infringes or misappropriates the rights of a third party. We will notify you of the claim, give you reasonable control of the defense (provided any settlement that imposes obligations on us requires our consent), and reasonably cooperate at your expense.

14.1 Termination by you. You may stop using the Service and cancel your Subscription at any time through the AnyForge Console. Cancellation takes effect at the end of the then-current billing period and does not entitle you to a refund except as required by law.

14.2 Termination or suspension by us. We may suspend or terminate your access immediately if (a) you breach these Terms, (b) your payment is overdue, (c) your use creates risk or legal exposure for us or others, or (d) we are required to do so by law. We may also terminate for convenience on 30 days' notice.

14.3 Effect of termination. On termination, your right to use the Service ceases. We may delete Customer Data after a reasonable period in accordance with our data retention practices and the Privacy Policy. Sections that by their nature should survive termination will survive, including Sections 5 (for accrued amounts), 6, 7.3, 7.4, 11, 12, 13, 14.3, 15, and 16.

15.1 Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Netherlands, without regard to its conflict-of-laws rules.

15.2 Jurisdiction. The competent courts of Breda, the Netherlands, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, without prejudice to any mandatory consumer-protection rights you may have in your jurisdiction.

15.3 Time to bring claims. To the extent permitted by law, any claim arising out of or relating to these Terms must be brought within 1 year after the cause of action arises, or it is permanently barred.

16.1 Changes to these Terms. We may update these Terms from time to time. We will post the updated Terms with a new effective date and, for material changes, provide reasonable notice (for example, by email or in-product notice). Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

16.2 Confidentiality. Each party will protect the other's non-public information disclosed in connection with the Service with reasonable care and use it only to perform under these Terms, except where disclosure is required by law. The terms of any non-standard order are confidential.

16.3 Force majeure. Neither party is liable for any delay or failure to perform (other than payment obligations) due to events beyond its reasonable control, including outages of Third-Party Services, acts of God, war, terrorism, civil unrest, labor disputes, governmental action, network or power failures, or internet disruptions.

16.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Any prohibited assignment is void.

16.5 Entire agreement. These Terms, together with any documents incorporated by reference (including the Privacy Policy and any applicable DPA or order), constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous understandings.

16.6 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full effect.

16.7 No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.

16.8 No agency. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.

16.9 Notices. Notices to us must be sent to legal@anyforge.ai. We may give notice to you via the email associated with your Account or through the Service.

16.10 Order of precedence. If there is a conflict between these Terms and a signed order or agreement between the parties, the signed order or agreement controls for the conflicting provision.

If you have questions about these Terms, contact us at:

Smart Unlimited Holding B.V. (trading as AnyForge)
Den Hout, the Netherlands
Email: legal@anyforge.ai

By accessing or using AnyForge, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.